Tablebook
Restaurant reservations with table-aware capacity and waitlist on the host stand
Tablebook is a restaurant reservations platform with a hostess-stand iPad app and a public-facing reservation widget that knows about your floor plan, not just your party-size totals. It handles the parts of reservations that OpenTable does well (online bookings, SMS confirmations) plus the parts they do poorly (real-time waitlist, party-size optimization across two-tops, accurate accept-or-deny instead of a guessed open-time grid).
Key features
- Floor plan editor with table sizes, sections, and combine-tables rules
- Public reservation widget themed to the restaurant brand
- SMS confirmations and reminders with one-tap cancel and re-confirm
- Hostess-stand iPad app with seating, walk-ins, and waitlist
- Real-time waitlist with quoted-vs-actual-wait reporting
- Pre-payment / deposit on reservation for prime-time slots
- Server-side double-booking prevention with table-combine awareness
- Reporting on no-show rate, cover counts, average dwell, server load
Architecture
Built on the Vertical SaaS Stack.
What you get
Tablebook launches as a paired hostess-stand iPad app and embeddable public reservation widget under the restaurant’s brand. The floor plan is configured during onboarding; SMS templates use the restaurant’s voice; the first online reservation comes through within minutes of go-live.
Sample customer story (placeholder — illustrative only)
A 4-location modern-American restaurant group licensed Tablebook to escape OpenTable’s per-cover commission, which had grown to a four-figure monthly fee per location. The win after one quarter was not the cost savings (real but expected) — it was the no-show rate dropping from 9% to 4% after enabling deposit-on-prime-time-slot rules that OpenTable did not support out of the box.
What’s NOT included
- Online ordering / takeout. Out of scope; restaurants can integrate Toast, ChowNow, etc.
- Inventory or kitchen-display systems. That is the POS layer’s job (see Counterpoint for retail; KDS is a partner integration).
- Loyalty programs. Pair with Sendwave or a partner loyalty product.
- Yield management ML for prime-slot pricing. Deposit and minimum-spend rules are configurable, not predicted.
Whitelabel surfaces
| Surface | Themeable | Custom domain |
|---|---|---|
| Reservation widget | yes | n/a (script-tag drop-in) |
| iPad host stand app | yes | n/a |
| SMS confirmations | yes (sender ID) | n/a |
| Email confirmations | yes | yes (sender domain) |
| Restaurant admin | yes | yes |
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