Sitecrew
Field service management with work orders, dispatch, and a tech mobile app
Sitecrew is a field-service-management platform under your brand for trade businesses (HVAC, plumbing, electrical, pest control, specialty contracting). It runs the full job lifecycle: customer-side scheduling, dispatch to a technician, on-site mobile app for the technician, parts and labor capture, customer invoice generation, and post-job follow-up. It is built on the Field/Mobile Workforce Stack because the technician's phone is the operating-system the day actually runs on.
Key features
- Customer-facing booking with availability windows by service type
- Dispatcher web console with map-based assignment + drag-to-reschedule
- Technician iOS + Android app (offline capture, photos, signatures, parts use)
- Parts inventory with truck-stock tracking per technician
- On-site invoice generation with customer signature capture
- Stripe payment at point of service (card, ACH) with tip option
- Customer follow-up survey + auto-book-next-visit nudge
- Reporting on technician productivity, first-time fix rate, average ticket
Architecture
Built on the Field & Mobile Workforce Stack.
What you get
Sitecrew launches as four paired surfaces under your brand: customer booking site, dispatcher console, iOS technician app, and Android technician app. Stripe Terminal card readers ship to the customer’s offices for distribution to technicians. The first month runs in dual-mode (old + new) before cutting full operations over.
Sample customer story (placeholder — illustrative only)
A 36-technician HVAC service company licensed Sitecrew to escape ServiceTitan after a per-tech-per-month price increase pushed their software cost above $4k/month. The win after one quarter was first-time-fix-rate moving from 71% to 84% — most of which came from the technician app showing equipment history at the property before the tech walked in, instead of on a printed work order pulled the night before.
What’s NOT included
- Project-based construction (months-long, multi-trade jobs). Sitecrew is for short-cycle service jobs; project-based construction is a different shape.
- Asset / fleet management. Use Fleethub for the vehicles; Sitecrew is for the jobs the vehicles drive to.
- Last-mile delivery dispatch. Use Routerunner.
- In-house parts e-commerce site. Use Storeline if a customer-facing parts site is part of the play.
Whitelabel surfaces
| Surface | Themeable | Custom domain |
|---|---|---|
| Customer booking site | yes | yes |
| Customer SMS + email | yes | yes (email sender domain) |
| Dispatcher web | yes | yes |
| Technician iOS + Android | yes | n/a |
| PDF invoices + service records | yes | yes |
Related apps
Fleethub
Fleet and asset management with telematics, maintenance, and a driver app
Routerunner
Delivery dispatch with a driver mobile app that works in basements